Hello!
Hello!
How can we assist you today?
Below are some common inquiries our valued clients often have regarding Lipin Valve's industrial products and our tailored services.
Need to ask more questions?
Lipin's Tech Team at Your Service!
Company Overview
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Q:
How many years has Lipin Valve been in the industry?
A:
Lipin Valve was established in 1990, marking over three decades of expertise in the field.
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Q:
What kinds of valves does Lipin Valve specialize in?
A:
We specialize in the production of industrial valves including, but not limited to, solenoid valves, diaphragm valves, plug valves, and pressure relief valves.
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Q:
What standards do Lipin Valve products meet?
A:
Lipin Valve strictly complies with international norms such as ISO, CE, ANSI, BS, DIN, and other relevant standards.
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Q:
What certifications have Lipin Valve products achieved?
A:
Our valves are certified with ISO 9001, CE, WRAS, and various other industry-recognized certifications.
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Q:
How quickly can Lipin Valve fulfill orders?
A:
Readily available products can be dispatched within a week. Customized orders generally take around 30 days, but more complex requirements may extend this period.
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Q:
Does Lipin Valve offer bespoke valve solutions?
A:
Absolutely, we cater to custom requirements tailored to your specific applications.
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Q:
What are Lipin Valve's primary markets?
A:
Lipin Valve serves a global clientele, with significant presence in markets across Europe, Asia, the Americas, and other regions.
Products
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Q:
In which industries are your valves applicable?
A:
Our valves are widely used in industries such as petroleum, chemical, renewable energy, water supply, power, mining, shipbuilding, and more.
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Q:
What materials do your valves come in?
A:
We offer valves in materials such as Carbon Steel, Austenitic Stainless Steel, Super Duplex Stainless Steel, Cast Iron, Ductile Iron, Titanium, Brass and Bronze, Monel, Nickel-based Alloy, Hastelloy, Alloy Steel, Chrome-Moly Steel, and Monel.
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Q:
What sizes do your valves come in?
A:
We manufacture valves in sizes ranging from DN10 to DN3000. For instance:
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Gate Valve
Diameter:
from DN15 (1/2 inch) to DN1200 (48 inches) and even larger.
Pressure:
from PN6 (Class 150) to PN420 (Class 2500) and even higher.
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Globe Valve
Diameter:
from DN10 (3/8 inch) to DN600 (24 inches).
Pressure:
from PN16 (Class 125) to PN760 (Class 4500).
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Check Valve
Diameter:
From DN15 (1/2 inch) to DN2000 (80 inches).
Pressure:
From PN6 (Class 125) to PN420 (Class 2500) and even higher.
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Ball Valve
Diameter:
from DN6 (1/4 inch) to DN1500 (60 inches).
Pressure:
from PN6 (Class 125) to PN760 (Class 4500) and even higher.
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Butterfly Valve
Diameter:
from DN25 (1 inch) to DN3000 (120 inches) and even larger.
Pressure:
from PN2.5 (Class 125) to PN250 (Class 1500).
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Safety Valve (or Relief Valve)
Diameter:
from DN10 (3/8 inch) to DN250 (10 inches).
Pressure:
up to PN420 (Class 2500) or even higher, depending on the design and application.
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Q:
Can I get a catalog of Lipin Valve's products?
A:
Certainly, our catalog is available for digital download or upon request in print or digital form.
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Q:
What is the minimum order for Lipin Valve?
A:
Our minimum order quantity (MOQ) starts at one piece to cater to a wide range of customer needs.
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Q:
Does Lipin Valve offer product samples?
A:
Yes, we are happy to provide samples upon request.
Warranties and Guarantees
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Q:
Are warranties provided with Lipin Valve products?
A:
Yes, Lipin Valve offers an 18-month warranty from the date of delivery or a 12-month warranty post-installation, whichever comes first.
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Q:
What is the process for addressing product issues during the warranty?
A:
Contact our dedicated support team, and we'll expedite your concerns, aiming for a 24-hour response time on working days.
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Q:
What are the warranty exclusions?
A:
The warranty does not cover damages arising from improper usage, non-compliance with operational guidelines, or lack of routine maintenance.
Customer Service
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Q:
How soon can I expect a reply after making an inquiry?
A:
Lipin Valve is committed to responding to client inquiries swiftly, typically within an hour during business hours.
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Q:
Does Lipin Valve provide installation guidance?
A:
Yes, our technical support team is on hand to assist with installation queries. For on-site services, we can direct you to certified professionals in your area.
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Q:
Where can I find manuals for operation and maintenance?
A:
Manuals are provided with all purchases and can also be accessed through our website or upon request in digital or hard copy formats.
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Q:
What's the usual timeframe for repairs?
A:
The standard repair timeline is within 10 working days upon receipt of the item.
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Q:
How do I get in touch with after-sales service?
A:
Our after-sales service can be contacted via email at support Lip@lipvalve.com or by phone at +86-17357466831.
Payment and Pricing
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Q:
What payment options does Lipin Valve accept?
A:
We accept various payment methods, including T/T, L/C, and online payments through secure channels.
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Q:
Is credit payment an option with Lipin Valve?
A:
We provide flexible payment terms which may include letters of credit based on order details andclient relationships.
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Q:
Are there discounts for bulk purchases from Lipin Valve?
A:
We evaluate bulk order discounts on a case-by-case basis, ensuring we offer competitive pricing for large-scale orders.
Shipping and Handling
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Q:
What is the estimated delivery timeframe for orders?
A:
We strive for a quick turnaround, with an aim to ship orders within two working days post-processing.
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Q:
How are shipping fees calculated?
A:
Shipping costs are based on the package's weight, dimensions, destination, and the shipping service selected.
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Q:
How does Lipin Valve package its products?
A:
Our products are securely packed using non-fumigated pallets or crates for bulk orders, and high-strength cartons for smaller items and samples, ensuring their protection during transit.
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Q:
Which carriers does Lipin Valve partner with for logistics?
A:
We collaborate with a selection of top logistics providers and are also open to working with a client's preferred carrier.
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Q:
Is there an option to track my order during shipment?
A:
Yes, we provide tracking details and regular updates to ensure you are informed about your order's shipping status.
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Q:
What trade terms does Lipin Valve offer?
A:
We conduct business on various Incoterms, including EXW, FCA, FOB, CFR, CIF, DDU, DDP and others to accommodate different shipping preferences.
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