Global

After Sales Service

Service

Elevate Your Experience
by Choosing Our Dedicated Services.

  • Prompt Response01
    Lipin offers a 24/7 online support system, ensuring rapid response times. Whether you reach out via phone or email, we're committed to addressing your concerns promptly. Our dedicated sales team remains available round-the-clock, all year long. For technical challenges, our expert engineers stand by, geared for swift intervention.
  • Expertise at Your Service02
    Lipin prides itself on an exemplary team of professionals. With a legacy spanning over two decades in valve production and distribution, our roster boasts of 35 adept engineers. This includes experts with doctoral qualifications in product functionality and design, four with master's degrees, and seven postgraduates. This powerhouse team serves as your technical advisers, adeptly handling post-sale queries.
  • Commitment to Quality03
    Every item produced under the Lipin Fluid banner adheres to the standards reflected in our sample products. We're unwavering in our commitment to both domestic and international quality benchmarks. Our facility, featuring state-of-the- art production, processing, and evaluation tools, stands as a testament to our drive for standardization and excellence.
  • Innovative & Efficient Production04
    Our engineer brigade at Lipin isn't just skilled; they're innovators. To supplement their expertise, we've incorporated cutting-edge technological solutions from countries like the USA, Germany, and Japan. This international amalgamation fuels our efficient production, setting Lipin as a reference point in the industry.
  • Swift Dispatch05
    Lipin operates on a principle of efficiency. Prepayments made before 5:00 pm are processed for production the very same day. If we receive your advance post-5:00 pm, rest assured, your product is slated for production the subsequent morning. Depending on your specifications, we tailor the optimal dispatch plan. In our packaging, we strictly adhere to global standards, ensuring punctual deliveries.
  • Unwavering Quality Pledge06
    Lipin's promise is twofold: offering product returns and repairs within an 18-month window post-delivery or 12 months following installation (whichever is earlier). We remain accessible for all your inquiries throughout your product's ordering phase. We take pride in our 100% customer feedback rate. Be it sales, production, technical guidance, maintenance, or post-sale services, our teams are readily available, ensuring seamless support post-purchase.

How to Place an Order

A Step-by-Step Guide
  • 01
    Select the most suitable product based on the client's specifications.
  • 02
    Validate the quote and technical drawings of the chosen product.
  • 03
    Confirm and finalize the order.
  • 04
    Deposit 30% as a production advance.
  • 05
    Begin manufacturing and consistently provide updates on the production timeline.
  • 06
    Furnish a detailed report on the raw materials used for the valve.
Lipin Valve

Compensation Instructions

Lipin Valve Compensation Instructions
We stand by our product quality, offering unconditional compensation for inherent product quality issues, barring the exceptions below:

01. Mismatch of chosen model with the intended service media.

02. Abnormal wear and tear due to pipeline contaminants.

03. Deviation from prescribed operational guidelines.

04. Absence of periodic upkeep.

05. Ancillary material damage while in transit.

Compensation Process

  • Initiate With Customer Grievance
  • Provide Images / Video Clips / Faulty Product
  • Verification by Local Distributor
  • Two-year Warranty, One Refund & One Free Replacement

Helpful Advice

1.We advise fitting a filter prior to the valve installation to optimize its function and prolong its durability.

2.Typically, a quarterly inspection and maintenance of the valve is beneficial.

3.Regular upkeep essentials include: clearing strainer of debris, sustaining valve seals, and applying   lubrication to moving components.